If for any reason you are not completely satisfied with your ActiveDogs order, you can return your merchandise within 30 days from the date of purchase. All returns must be issued RMA # in order for your return to be processed. The following options are available to you;
Refund: Items can be returned for a refund to the original method of payment if returned within 30 days. A restocking fee of 15% will be deducted from your refund. Shipping cost is non-refundable.
Exchange: Items can be returned for product exchange. Customer is responsible for the shipping charges on the replacement item.
Online Credit: Items can be returned for an online credit with no restocking penalty. Online credit is valid for 1 year from the issue date.
Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason. If you would like to cancel the order by refusing the UPS delivery a $7.95 fee will be subtracted from your refund for the return postage.
Damaged/Defect Goods: Please contact us immediately upon receipt of your order, we will determine wither replacements can be sent immediately or if a claim with the shipping company needs to be filed. Please keep all original packing materials.
Items not available for return: Kennel Runs, Embroidered Clothing, Customized Items, Vests with additional patches beyond standard quantity are considered “custom item”. Also any items being closed out or items on clearance are non-returnable.
All items being returned must have all original packaging and tags. All items must be in New Condition, not altered in anyway and must be free of all dog hair/stains/odors. If items arrive with any of the above issues we will return the product back to the customer and item will not be processed as a return.
Instruction To Return An Item:
1: Please review above policy to ensure your item qualifies for a return.
2. Please have your order number and or pack slip number & name on billing address.
3. Call or email customer service to request an RMA number. (877-302-1541 or firstname.lastname@example.org)
4. With issued RMA# written on the outside of the package, please ship the items back to ActiveDogs with a copy of your pack slip or sales receipt.
5. Returns can take 7-14 days to process.
6. Once your return is processed you will receive an email with credit information or an email with your new order details.
Return Address Activedogs.com RMA# _________
N3710 County Hwy F
Weyerhaeuser, WI 54895
Customer Service# 1-877-302-1541 or 715-353-2869
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