Next Day Air Orders placed before 11am(CST) ship same day, after 11am the order will be processed on the next business day (Mon-Fri)
Express Orders (UPS 2nd Day Air, UPS 3 Day Select, USPS Express Mail) Ship within 1-2 business days of receiving your order.
Ground Orders (UPS Ground, USPS Priority Mail) Ship within 4-6 business days of receiving your order.
Truck (LTL.) Shipments Truck shipments can take up to 1-2 weeks for delivery once the order has been shipped. Special Note for LTL Shipments: Please check over your delivery prior to signing the bill of lading from the carrier. If you sign for delivery without noting possible damages on the bill of lading, you will be responsible for filling a freight claim with the end carrier and arranging for any repair or return of the damaged goods. This shipment will be delivered via semi, a method of unloading it will be required. If lift gate truck is needed for delivery additional fees will be charged. *Activedogs.com & LTL Company are not liable for any damages if not noted "damaged" on bill of lading*
**UPS will not deliver to a PO Box** If you are having a custom made vest or item we try to have no more than 7-10 business day turnaround time. We understand how important the working dog is to their handler and we will get your order to you as soon as possible.
**If you order any Express shipping services and are wondering when your order will be shipped please call our toll free number (877-302-1541) and we will be happy to answer any of your questions**
Please note for International customers
Most countries charge duties & taxes on all imports, please check with your local agencies for this information as we have no control over those fees.
All packages going UPS Standard will be charged an additional Brokerage fee from UPS in order to cover their responsibility to get your package through customs.
UPS Expedited and Express have the brokerage fee built into the cost of shipping so you will not be billed additionally for a broker(duties & taxes still apply)
We will not be held responsible for items that are confiscated by Customs officials in your country.
You must make sure the items are allowed in your country before you make your purchase. Items seized by your country will not be refunded.