Next Day Air Orders placed before 11am (CST) ship same day,
Orders after 11am are processed on the next business day (Mon-Fri)
Express Orders (FedEx 2 Day, FedEx Express Saver) Ships within 1-2 business days of order receipt.
Ground Orders (FedEx Home Delivery, FedEx Business) Ships within 4-6 business days of order receipt.
Super Saver Shipping Ships within 4-6 business days of receiving your order. Package may ship First Class Mail, Priority Mail, FedEx or FedEx Smart-Post. If you cannot receive a particular service at your location, please make note in the comment box when placing your order. *This service is only available on orders under 4lbs and to locations within the contiguous US.*
Truck (LTL.) Shipments Truck shipments can take up to 1-2 weeks for delivery once the order has been shipped. Special Note for LTL Shipments: Please check over your delivery prior to signing the bill of lading from the carrier. If you sign for delivery without noting possible damages on the bill of lading, you will be responsible for filling a freight claim with the end carrier and arranging for any repair or return of the damaged goods. This shipment will be delivered via semi, a method of unloading it will be required. If lift gate truck is needed for delivery, additional fees will be charged. *Activedogs.com & LTL Company are not liable for any damages if not noted "damaged" on bill of lading*
**FedEx will not deliver to a PO Box** *Custom vest, patches, or clothing items may take an additional 3-5 business days to ship* If you order any Express shipping services and are wondering when your order will be shipped please call our toll free number (877-302-1541) and we will be happy to help you.
We understand how important the working dog is to their handler and we will get your order to you as soon as possible.
Please note for International customers
Most countries charge duties & taxes on all imports, please check with your local agencies for this information as we have no control over those fees.
All packages going FedEx Standard will be charged an additional Brokerage fee from FedEx in order to cover their responsibility to get your package through customs.
FedEx Expedited and Express have the brokerage fee built into the cost of shipping so you will not be billed additionally for a broker(duties & taxes still apply)
We will not be held responsible for items that are confiscated by Customs officials in your country.
You must make sure the items are allowed in your country before you make your purchase. Items seized by your country will not be refunded.