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ActiveDogs Shipping Policy

 

Shipping Transit Times & International Orders 

 

Next Day Air 
Orders placed before 11am (CST) ship same day,
Orders after 11am are processed on the next business day (Mon-Fri)

Express Orders
(FedEx 2 Day, FedEx Express Saver, UPS 2 Day, UPS 3Day)
Ships within 1-2 business days of order receipt.
(packages may ship via FedEx or UPS unless specific carrier is requested by customer in comment box)

Ground Orders
(FedEx Home Delivery, FedEx Business, UPS Ground)
Ships within 4-10 business days of order receipt.
(packages may ship via FedEx or UPS unless specific carrier is requested by customer in comment box)

Super Saver Shipping
Ships within 4-6 business days of receiving your order.
(Package may ship Mail, Priority Mail, FedEx, UPS, FedEx Smart-Post, UPS Sure-Post) 
If you cannot receive a particular service at your location, 
please make note in the comment box when placing your order.
*This service is only available on orders under 4lbs and to locations within the contiguous US.*

Truck (LTL.) Shipments
Truck shipments can take up to 1-2 weeks for delivery once the order has been shipped.
(All freight shipping, if you need lift gate service there will be an additional fee for shipping)


Special Note for LTL Shipments:
This shipment will be delivered via semi, a method of unloading it will be required. If lift gate truck is needed for delivery additional fees will be charged.
Please check over your delivery PRIOR to signing the bill of lading from the carrier.
If shipment is signed and received from carrier without noted possible damages on the bill of lading, the customer will be responsible for filling a freight claim with the carrier and arranging for any repair or return of the damaged goods. Activedogs & LTL Company are not liable for any damages if not noted "damaged" or "possible damage" on bill of lading.

**FedEx/UPS will not deliver to a PO Box**

*Custom vest, patches, or clothing items may take an additional 3-5 business days to ship*
If you order any Express shipping services and are wondering when your order will be shipped
please call our toll free number (877-302-1541) and we will be happy to help you.


Express delivery orders that are delayed due to weather conditions
are not covered under the time guarantee 

 
 
Please note for International customers
 
 

All countries charge duties & taxes on all imports, please check with your local agencies for this
information as we do not have control over said fees.

All packages going FedEx/UPS Standard will be charged an additional Brokerage fee
from FedEx/UPS in order to cover their responsibility to get your package through customs.

FedEx/UPS Expedited and Express have the brokerage fee built into the cost of shipping so you
will not be billed additionally for a broker(duties & taxes still apply)

We will not be held responsible for items that are confiscated by Customs officials in your country.
You must make sure the items are allowed in your country before you make your purchase.
Items seized by your country will not be refunded. If your package is un-deliverable
or you refuse delivery, you will still be responsible for shipping cost, duties & taxes
and custom items are still non-returnable and refunds cannot be processed.
 
 
 
FedEx Ground Transit Time From
Weyerhaeuser, WI